Help Centre

Click or search below to find all the common questions asked by our members and visitors.


Top Frequently Asked Questions


How do I set my Handicap?

04-Apr-2025
   

You can set your handicap to be automatically applied each time you play a round. 

  • Navigate to the Account screen. 
  • Set your handicap (select the + symbol if you have a plus handicap). 
  • Save details. 

This general handicap will apply each time you play with the daily handicap calculated based on golf course data. If you would like to change your handicap, you can do so by either navigating back to the account screen or before each game. 


How do I redeem my Voucher?

04-Apr-2025
   

Storing and redeeming vouchers using the Golfer app is the easiest way to get on the course.

  • Select the three bars at the top left-hand corner of the home screen.
  • Select Redeem Voucher.
  • Select your purchased voucher.
  • Book your tee time with the Golf Club via the phone number provided on the voucher. 
  • Present upon arrival or quote voucher number over the phone. 

Pro shop staff my scan the QR code to enable automatic redemption.


What do I do if my voucher expires?

04-Apr-2025
   

Your voucher validity period can be viewed in the redeem voucher section within the App

  • Golf clubs reserve the right to refuse the use of an expired voucher.
  • If your voucher has expired or is about to expire and you are unable to play, please contact us on 02 7252 2429 or submit an enquiry above. 
  • Our team will work with you on finding a suitable solution to either transfer or credit your voucher depending on your circumstances. 

How do I delete my account?

   

Click here to delete your account and data.